GENERAL TERMS AND CONDITIONS Groschopp-Drives
§ 1 Scope of Application
1. General Terms and Conditions ("GTC") apply to all business relationships between the Groschopp - Drives & More – Vertriebsgeselschaft mbH (the "Seller") and buyers of Groschopp products from its online store (the "Buyer"). The contracting party is Groschopp - Drives & More - Vertriebsgeselschaft mbH, Greefsallee 49, 41747 Viersen, represented by the Managing Director, Registering Court: Mönchengladbach Local Court, VAT ID according to § 27a UStG: DE814938608. These GTC are in full force and are legally binding with full effect from the date hereof.
The GTC will be sent to the Buyer upon request. Alternatively, the GTC are available to view at www.groschopp-drives.com/en/gtc.
2. The GTC apply to any Buyer who is a consumer and/or entrepreneur who concludes any legal transaction for any purpose (other than in line with their commercial or independent professional activities) with the Seller via the Seller’s online store. For the avoidance of doubt, entrepreneurs shall mean all legal persons or legal partnerships.
3. These GTC shall prevail over any other general terms and conditions unless the contrary is expressly agreed in writing between the Seller and the Buyer.
§ 2 Written Form
These GTC shall be accepted by the Buyer upon receipt of the signed version. Acceptance of the GTC may be transmitted via email or fax. This Clause 2 is subject to any separate written agreement between the Seller and the Buyer.
§ 3 Subject Matter of the Contract
1. The Seller delivers goods ordered by the Buyer or provides the agreed services.
Rights are reserved in case of misprints or errors. The Seller reserves the right to make any reasonable and necessary alterations as and when required (e.g. changes of materials, compositions, processes, physical or chemical quantities, colours, raw materials, etc.).
2. Should the Seller identify an error in (i) product information; (ii) agreed price; or (iii) issues with delivery; the Seller shall inform the Buyer without delay. The Buyer may then reconfirm the order under the amended condition(s) as agreed between the Seller and the Buyer. Failing this, the Seller is entitled to terminate the contract. Following termination, the Seller will process the relevant funds already received by the Seller from the Buyer without undue delay.
§ 4 Conclusion of Contract, Order Date
1. In accordance with § 145 BGB (German Civil Code), a contract shall be deemed to be concluded upon receipt of goods purchased by the Buyer. Presentation of goods does not of itself constitute a binding contract.
2. Goods are available for purchase from the Seller’s online store. The Buyer may set up an online account with the Seller. An offer to contract is only made once the Buyer clicks on the button "Buy". Upon acceptance of this offer to contract, the Seller will send the Buyer an order confirmation to the email address provided by the Buyer to purchase the goods from the Seller.
3. A status summary of the order placed is available to view own the Seller’s online store by logging into the personal account of the Buyer where applicable. Should there be no personal account for the Buyer, the Buyer can request status information at [insert telephone number] during normal business hours; or alternatively by email at [insert email address if available]
§ 5 Availability of Goods or Services
Should any good(s) or service(s) ordered by the Buyer be no longer available or the Seller is unable to deliver such good(s) or service(s) for whatsoever reason, the Seller shall inform the Buyer without undue delay. In such an event, the Seller may offer the Buyer good(s) or service(s) of equivalent quality and price. Should the Buyer not accept the alternative good(s) or service(s), the Seller will process the relevant funds already received by the Seller from the Buyer without undue delay.
§ 6 Prices and Terms of Payment
1. The prices available on the online store are subject to change. Such prices are net of any applicable VAT. Applicable VAT is in addition to the net price. In the event of a VAT increase, the Seller shall be obliged to charge the increased VAT rate. During the time of offer of the good(s) or service(s), and the agreed delivery date, should there be a change in any charge/expense applicable (e.g. due to currency conversion, legal taxes, rates, levies, fees, customs, duties etc.), the Seller shall have the right to adjust prices and conditions for the relevant order as a result of such change to any charge/expense to be applied.
2. The Seller reserves the right to invoice the prices for deliveries that are applicable and based on material prices and wages valid at the time of delivery. Changes in the material shall be invoiced separately by applying an MTZ (Material Tax Surcharge), which shall be updated at the beginning of each month. For calculation purposes, the date of the order placed shall be the relevant date.
3. The prices stated in the shopping basket or at the checkout on the online store shall apply and shall be binding - subject to any price increase(s) due to increased manufacturing or procurement costs - unless there are errors detected in typing or calculation. After receiving an order, the Seller shall inform the Buyer about any price increases that occurred in the meantime. In such a case, the initial price at the time of the order received shall provisionally prevail. However, should the Buyer refuse to accept the newly calculated price, the Seller is entitled to refuse to execute the order.
4. In addition to the net price for the good(s) or service(s), the invoice shall show the prices for the following supplementary services: packaging, shipping, premium shipping, etc., as well as the respective VAT valid at the time of invoicing.
5. The period of validity of limited offers shall be indicated where the good(s) or service(s) are displayed on the online store. However, a promotional product may no longer be available due to increased customer demand. In such circumstances, there is no guarantee that good(s) or service(s) are available.
6. Payment for good(s) or service(s) can be made in advance, through PayPal, by credit card or instant bank transfer. The purchase price shall be paid immediately at the time of placing the order. In the event of the Buyer selecting to collect the goods (instead of selecting the delivery option), payment is nonetheless due in advance via one of the payment methods described above in this clause. Once a payment method like ‘prepayment’ or ‘instant bank transfer’ is selected, the Seller shall provide his bank details to the Buyer in the order confirmation on the online store platform. The process for dispatching the goods ordered shall commence upon receipt of payment.
§ 7 Terms of Delivery
1. The Seller (or an appointed third party on behalf of the Seller) shall deliver the goods ordered to the delivery address provided by the Buyer as part of the order, subject to any delivery condition requested by the Buyer and acceptable by the Seller (or its appointed third party). The Buyer shall pay delivery and shipping costs. This also applies if partial deliveries are made at the instruction of the Buyer, and in such circumstances shipping costs may increase as a result.
2. Applicable delivery and shipping costs will be available on the online store of the Seller for each product available for sale. Such costs shall also appear upon placing an order. If (in addition to the delivery and shipping costs) custom duties or other costs are also required (e.g. packaging, insurance and handling costs), such additional costs/charges shall be borne by the Buyer. This provision shall also apply in cases of an order which avails of free delivery and shipping costs. A summary of additional costs can be viewed under "Shipping Conditions" at any time via the online store. The delivery and shipping costs are calculated when entering the delivery address during the ordering process. Before the Seller ships an order, the Buyer shall receive a detailed list of the goods ordered together with all shipping costs due.
3. Shipping is insured as a matter of principle. Should there be any visible damage, including damage to the packaging or to the goods received by the Buyer, the Buyer is requested to inform the Seller immediately for insurance purposes. The Seller requests that such communication be accompanied by clear photographic evidence of the relevant damage. For this purpose, communications shall be made to the Seller by e-mail at (info@groschopp-drives.com). Should the Buyer not comply with the provisions of this Clause 3, the Buyer’s rights shall nonetheless not be affected.
4. Collection of the goods in person is permitted. The time and scheduled collection date will be provided upon order confirmation. In normal circumstances, the Seller generally applies a reasonable grace period within which the Buyer may collect the goods after the stated collection date has passed. Following this period, if the Buyer has still not collected the goods, the Buyer shall be in default of acceptance. In the event of default of acceptance by the Buyer, the Seller reserves the right to terminate the contract. Furthermore, in such case of termination, punitive damages apply, amounting to 5% of the value of goods or a minimum of € 50.00. The Buyer reserves the right to prove that the Seller has not suffered any damage, or that the damage may be significantly lower. Additional rights arising from the Buyer's default in acceptance shall remain unaffected.
5. Partial deliveries are permissible in certain circumstances and where same have been agreed between the Buyer and the Seller. Should a partial delivery be made which is not requested by the Buyer (see § 7 clause 1), the transport costs shall be charged only once. Before goods are dispatched for delivery to the Buyer, they are quality checked. Upon receipt of the good(s) by the Buyer, the Buyer is advised to open any packaging with the utmost care to avoid any damage. Should the Buyer wish to return the good(s), the Buyer is required to retain the good(s) received in a careful manner to avoid any damage to the good(s) before they are returned to the Seller.
6. The period of delivery shall commence upon payment in advance on the day of receipt of payment on the Seller's account or, in the case of other methods of payment, on the day after completion of the contract; and in all cases, the delivery period shall end upon delivery of the good(s) to the Buyer. If the last day within a delivery period falls on a Saturday, Sunday or a state-recognised/general public holiday at the location of delivery, the next working day shall be considered the last delivery day.
§ 8 End-Product Properties
1. The goods offered by the Seller comply with product specifications pursuant to § 434 paragraph 1 sentence 2 BGB (German Civil. Technical specifications in advertising brochures and catalogues are optional. Technical alterations may be made without reducing the quality of goods and/or concerning their warranted properties (see § 3 clause 1). Any alterations or special features to be added to goods that are required by the Buyer are in addition to goods specified by § 434 paragraph 1, sentence 2 BGB (German Civil Code). If such alterations or special features are required by the Buyer, the Buyer must formally request such alterations or special features in writing to the Seller. The Seller may consider such a request but is not obliged to make such alterations or special features. The Buyer acknowledges that any requested alteration or special feature may not be available.
2. Prior to an order being placed, the Buyer may request further information regarding the good(s) (e.g. control systems in place, motors and gearboxes) from the Seller by email to [insert email address] or [via the contract form on the online store]. The Seller will aim to respond to the Buyer’s request for additional information within a reasonable timeframe.
§ 9 Withdrawal from Contract
The Seller reserves the right to terminate the contract if the Seller is unable to deliver the goods by reason of any cause beyond its reasonable control including without limitations any operational disruption caused by fire, water damage, explosion, flood, storm, riot, any change of law or regulation of a governmental, supranational or regulatory body, force majeure, epidemic, pandemic outbreak, quarantine or similar occurrence, failure of relevant production plant and machinery, postal or other strike, or lockout, or other industrial disputes (whether involving the workforce of the Seller or the Buyer or of any other party), lack of energy or transport facilities, war, act of terrorism or official intervention).
In this case, the Seller shall inform the Buyer without undue delay that the goods ordered are not available, and any payments already received from the Buyer at that time shall be refunded to the Buyer without delay.
The Buyer's statutory claims remain unaffected.
§ 10 Transfer of Perils
1. Where the Buyer is not a consumer, any risk of accidental loss or accidental damage of sold goods shall pass to the Buyer upon handover or, in the case of a mail-order purchase, upon delivery of goods to the third party appointed on behalf of the Seller for the purpose of shipment of the goods.
2. Where the Buyer is a consumer, any risk of accidental loss or accidental damage of sold goods, even in the case of a mail-order purchase, shall not pass to the Buyer until the goods have been received by the Buyer.
3. Transfer of goods shall be the same even if the Buyer is in delay of acceptance.
§ 11 Retention of Title
1. In the case of consumers, the Seller shall retain ownership of the goods until the purchase price has been paid in full. Should the Seller exchange goods within the warranty period, it is agreed forthwith that ownership of goods to be exchanged shall pass from the Buyer to the Seller or vice versa at the time the Seller receives the goods back from the Buyer, or the Buyer receives the exchange delivery from the Seller.
2. In the case of entrepreneurs, the Seller shall retain ownership of the goods until all claims arising from an ongoing business relationship have been settled in full. Should the Seller exchange goods within the warranty period, it is agreed forthwith that ownership of goods to be exchanged shall pass from the Buyer to the Seller or vice versa at the time the Seller receives the goods back from the Buyer or the Buyer receives the exchange delivery from the Seller. Should the value of reserved goods exceed 20 per cent of the claims to be secured from the current business relationship, the Seller is obliged to release the reserved goods at the request of the entrepreneur. The Buyer is entitled to resell the goods in the ordinary course of business. The Buyer shall assign to the Seller at the time of the effective order all claims up to the amount of the invoice which the Buyer shall accrue from a third party as a result of reselling such goods. The Seller accepts the assignment after which the Buyer is authorised to collect the outstanding money. The Seller reserves the right to collect the outstanding money as soon as the Buyer fails to properly fulfil its payment obligations or is in default of payment. The processing of goods by the Buyer shall always be carried out in the name and on behalf of the Seller. If goods are processed, the Seller shall acquire co-ownership of the new goods in proportion to the value of the delivered goods. The same shall apply if goods are processed or mixed with other goods not belonging to the Seller.
3. Securities serve to secure any outstanding balance for current invoices.
§ 12 Disclaimer
1. If the Buyer is a consumer (see § 1 clause 2), it has the right to terminate the contract in accordance with statutory regulations.
2. The goods offered by the Seller are individually configured which results in well over 10,000 different configuration possibilities. Such a variety is not available ex stock but can be put together according to the Buyer's ordered requirements as agreed between the Seller and the Buyer. In cases where the Seller agrees to alter/tailor the required goods in line with the Buyer’s specifications, the Buyer is not entitled to cancel or return such order of goods.
3. If the Buyer (in its capacity as a consumer) exercises his right to terminate per § 12 number 1, it shall bear all costs involved for the return of the goods to the Seller (for details see § 12 number 4).
4. In all other respects, the regulations given hereunder come into effect for the right of termination:
Withdrawal (Termination) policy (only applicable to consumers)
The Buyer has the right to terminate the contract for standard products (i.e. products that have not been tailored according to the Buyer’s specifications) within fourteen days without any reason. In such cases, the contract shall be deemed revoked.
The withdrawal (termination) period is fourteen days from the day on which the Buyer has received the goods.
Customised products are excluded from this right of withdrawal (see § 12 number 2).
In order to process a return for non-tailored goods, the Buyer shall contact the Seller as follows:
by sending the Seller (via email, post or fax – please, see details below) a clear and unambiguous confirmation of its request to withdraw from the contract. The Buyer may use the template withdrawal form available on the Seller's website (www.groschopp-drives.com/....); or otherwise in the Buyer’s form which shall be made in clear and unambiguous terms. The Seller shall, within a reasonable timeframe, send e-mail confirmation to the Buyer confirming receipt of such request to withdraw.
The relevant contact details for the Seller are:
Groschopp – Drives & More – Vertriebsgesellschaft mbH
Greefsallee 49
41747 Viersen
Phone: +49 (0) 2162 / 374 222
E-mail: info@groschopp-drives.com
To comply with the stipulated withdrawal period, the notification of the exercise of the right of withdrawal, the Seller shall receive the said notice before the expiry date of the withdrawal period.
Consequences of Cancellation
If the Buyer withdraws from a contract, the Seller shall, without undue delay, and at the latest fourteen days from the day on which the notification of withdrawal from the contract was received by the Seller, reimburse the Buyer of all applicable payments received from the Buyer pursuant to the relevant contract, including delivery costs (only where standard delivery has been chosen as delivery method). The Seller shall use the payment method used for placing the order for the purpose of repayment to the Buyer (unless expressly agreed otherwise between the Seller and the Buyer). Such repayment shall be paid at no cost to the Buyer. The Seller may refuse payment until the goods to be returned have been received by the Seller, and such goods are in good order and free from any defect or damage, and/or where the Buyer has provided proof that the goods have been returned to the Seller.
Certain goods may be returned by normal post. In such cases, the Buyer shall return or hand over the goods to the Seller without undue delay and in any case no later than fourteen days from the day on which the Buyer has notified the Seller of the termination of the contract. The deadline shall be deemed to have been met if the goods have been dispatched before the fourteen-day period has expired. The post office stamp shall be deemed as proof of date of return. The Buyer shall bear the costs of the return shipment. If the goods cannot be returned by normal post due to their condition, or where the Seller has confirmed this to the Buyer, the Seller shall collect the goods at the Buyer’s location or at an alternative agreed location. In this case, the Buyer shall bear the direct costs of returning the goods at a minimum of € 99.00 and a maximum of € 350.00, depending on weight and distance from the Seller's warehouse to the Buyer’s location. The return costs will be charged to the Buyer's account before reimbursement of the purchase price. The Buyer is obliged to pay for any loss in value of goods only if this loss in value can be attributed to any examination of condition, properties and functioning that go beyond the normal scope, or an unnecessary extent of use, as well as damage, or due to improper use by the Buyer.
If the withdrawal period has expired, and the Buyer still wants to return any delivered goods to make use of the additional services (fault analysis, repair, etc.) from the Seller's service offer, please send us en email to info@groschopp-drives.com.
- End of the cancellation policy -
§ 13 Warranty, Confirmation and Guarantee
1. The Seller guarantees high-grade products of German quality. Therefore, the Seller assumes the statutory warranty as a matter of course and moreover, the Seller is liable for any defective goods under these GTC.
2. Subject to any claims(s) of damages, the warranty shall be in place
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for consumers: for a period of two years from the delivery date of goods; or
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for entrepreneurs: for a period of one year. The warranty shall take effect from the date of receipt of the goods by the Buyer. In cases of the purchase of returned goods marked as such (= goods returned to the Seller within the scope of the right of withdrawal), the warranty period shall be 1 year. If the Buyer resells the purchased goods to a commercial consumer, § 479 BGB shall also apply in such circumstances.
3. The Seller confirms and ensures that the goods are without any material defects and without any defects of title at the time of the risk transfer following §§ 434, 435 BGB (German Civil Code).
4. If delivered goods show obvious material or manufacturing defects, including
transport damage, the Buyer (consumer) is requested to inform the Seller about such defects without undue delay. However, failure to do this shall not affect any of the Buyer’s (consumer’s) statutory rights of claim. In all other respects, regulations §§ 434 ff. of the German Civil Code (BGB) shall apply. For merchants, the obligation to inspect and give notice of defects regulated in § 377 HGB applies. If the trader fails to give notice as required, the goods shall be deemed to have been approved, unless the defect was not recognisable during the inspection. This does not apply if the Seller has fraudulently concealed any defect.
5. (a) If the Buyer is an entrepreneur, the Seller shall have the right to either:
(i) remedy the defect; or
(ii) provide replacement goods free of any defect.
(b) If the Buyer is a consumer, the Buyer has the right to choose which course of action to take pursuant to § 439 section 1 of the German Civil Code (BGB). However, where the action chosen by the Buyer in such circumstances causes significant cost to the Seller, the Seller is permitted to refuse to carry out the chosen course of action in accordance with § 439 section 4 BGB. If the rectification of a defect is not successful even at the second attempt, the Buyer is entitled to demand the delivery of a defect-free product or to withdraw from the contract. Withdrawal is excluded if the defect is materially insignificant. In all other respects § 437 BGB shall apply.
6. Applicable statutory regulations shall apply to any claims for damages due to defective goods.
7. No warranty is given for defects that are due to improper use or above-average stress on the part of the Buyer. No warranty is given for parts that are subject to wear and tear.
8. The warranty shall expire as soon as the Buyer (or any agent(s) or third parties on behalf of the Buyer):
(I) has dismantled the delivered goods without the prior written consent of the Seller; or
(II) has technically modified the goods in such a way that they can only be repaired with specialist expertise; or
(III) if the Buyer (or any agent/third party on behalf of the Buyer), in the event that a defect has occurred, does not immediately take all appropriate actions to mitigate any such damage and notify the Seller of the defect immediately so as to provide the Seller with the opportunity to remedy the defect within a reasonable timeframe.
9. Where a defect has been immediately notified by the Buyer to the Seller, and the Seller provides the Buyer with temporary replacement goods as agreed between the Seller and the Buyer, the Buyer agrees to treat such replacement goods with the utmost care and agrees to return such temporary replacement goods within 10 days after the defect has been remedied. If upon receipt by the Seller of such temporary replacement goods from the Buyer any defect or external damage is detected, the Seller is entitled to charge the Buyer for the cost of repair.
The Buyer shall be liable for defects that only become apparent upon return to the Seller. The Seller may refuse to repair the goods based on other defects. If any temporary replacement goods are not returned to the Seller within the timeframe stipulated above, the Seller is entitled to charge the Buyer for such goods (even without an express order for same from the Buyer).
10. Excluded from the warranty and liability are damages that cannot be proven to have arisen as a result of poor material, faulty design or defective workmanship, e.g. as a result of ordinary wear and tear, inadequate maintenance, disregard of operating instructions, excessive stress, unsuitable operating equipment, chemical or electrolytic influences, and as a result of other reasons for which the Seller is not responsible, or reasons of which the Seller is not aware to the best of its knowledge and belief.
§ 14 Limitation of Liability
1. The Seller shall be liable for damages only in cases of wilful default, bad faith, recklessness and gross negligence on the part of the Seller. Each party shall be liable to the other for any negligent breach of any essential contractual obligations in these GTC or otherwise agreed between the Seller and the Buyer. However, the amount in compensation for such foreseeable damages shall be limited to the amount of the contractual value. The Seller shall not be liable for any minor breaches of obligations other than those specified in this clause.
2. The above exclusions of liability shall not apply in cases of injury to life, limb or health. The provisions of the liability under the Product Liability Act (as applicable) remains unaffected.
§ 15 Compliance with Export Control Regulations
The Buyer acknowledges that all supplies are subject to German and/or foreign statutory regulations and provisions on export control and, in this case, may not be sold or leased or otherwise transferred or used for any purpose other than the agreed use without an export or re-export permit issued by the competent authority. The Buyer is obliged to comply in full with such terms and regulations. The Buyer acknowledges and confirms that applicable laws and regulations are subject to change; and the Buyer agrees that any applicable change as a result of a change in law or regulation to this contract shall become part of the contract as and from their effective date.
§ 16 Data Protection
1. The Seller points out that all Buyer’s data required in the course of customary business transactions are stored in-house. Furthermore, the Buyer takes note that its data, information and documents may be stored outside of Germany. They may be disclosed to the Seller as well as to his affiliated companies within the framework of the performance of the contract.
2. All the Buyer's data (company register data, address, telephone and fax number, as well as other necessary information required for communication resulting from modern communication techniques, locations, contact persons, ordered goods, delivery quantities) from the respective business transaction shall in principle only be processed using automated systems for processing the contract, in particular for administrative and billing purposes.
3. The protection of personal data is an important concern. Therefore, the Seller shall process personal data in accordance with the applicable legal regulations concerning the protection of personal data and data security. In the context of the cooperation with contractors, the Seller shall process personal data of contact persons of the Buyer, in the case of interested parties, sales partners and other partners only insofar as this is necessary for the processing of the order. For more information on the Seller’s data protection policy, please see https://www.groschopp-drives.com/en/privacy policy.
§ 17 Settlement of Disputes
The EU Commission has created an internet platform for online settlements of disputes. The platform serves as a contact point for out-of-court settlement of disputes concerning contractual obligations arising from online sales contracts. Further information is available at the following link:
http.://ec.europa.eu/consumers/odr.
The Seller is under no obligation to participate in any other settlement procedure for disputes before a consumer arbitration board.
§ 18 Miscellaneous
1. Amendments or additions to these GTC are to be made in writing (see § 2).
This also is a requirement for the cancellation of this written form.
2. The law of the Federal Republic of Germany shall apply to the exclusion of the UN
Convention on Contracts for the International Sale of Products. Mandatory regulations of the state in which the Buyer has its habitual residence remain unaffected.
3. (i)If the Buyer is a consumer, and the Buyer does not have a general place of jurisdiction in Germany or moves its place of residence abroad after the conclusion of the contract or its place of residence is not known at the time the action is brought, the place of jurisdiction for all disputes shall be the registered office of the Seller.
(ii)If the Buyer is an entrepreneur, the place of jurisdiction is Mönchengladbach. However, the Seller shall be entitled to sue the Buyer for the fulfilment of the contract at another place.
4. The Buyer has no right of set-off or retention unless the claim is undisputed or has
been legally established by a court of law.
5. A completed purchase contract (order and order confirmation) shall remain binding in its remaining parts even if individual points should become legally ineffective. This shall not apply if adherence to the contract would represent an unreasonable hardship for one party. If an ineffectiveness is established, the ineffective points shall be replaced by those which come closest to the economically intended.
6. Should individual regulations of these GTC be ineffective or contradict any legal regulations, this shall not affect the effectiveness of the rest of the GTC.
Issued April 2021
Withdrawal (Termination) policy (only applicable to consumers)
The Buyer has the right to terminate the contract for standard products (i.e. products that have not been tailored according to the Buyer’s specifications) within fourteen days without any reason. In such cases, the contract shall be deemed revoked.
The withdrawal (termination) period is fourteen days from the day on which the Buyer has received the goods.
Customised products are excluded from this right of withdrawal (see § 12 number 2).
In order to process a return for non-tailored goods, the Buyer shall contact the Seller as follows:
by sending the Seller (via email, post or fax – please, see details below) a clear and unambiguous confirmation of its request to withdraw from the contract. The Buyer may use the template withdrawal form available on the Seller's website (www.groschopp-drives.com/....); or otherwise in the Buyer’s form which shall be made in clear and unambiguous terms. The Seller shall, within a reasonable timeframe, send e-mail confirmation to the Buyer confirming receipt of such request to withdraw.
The relevant contact details for the Seller are:
Groschopp-Drives & More-Vertriebsgesellschaft mbH
Greefsallee 49
41747 Viersen
Phone: +49 (0) 2162 / 374 222
E-mail: info@groschopp-drives.com
To comply with the stipulated withdrawal period, the notification of the exercise of the right of withdrawal, the Seller shall receive the said notice before the expiry date of the withdrawal period.
Consequences of Cancellation
If the Buyer withdraws from a contract, the Seller shall, without undue delay, and at the latest fourteen days from the day on which the notification of withdrawal from the contract was received by the Seller, reimburse the Buyer of all applicable payments received from the Buyer pursuant to the relevant contract, including delivery costs (only where standard delivery has been chosen as delivery method). The Seller shall use the payment method used for placing the order for the purpose of repayment to the Buyer (unless expressly agreed otherwise between the Seller and the Buyer). Such repayment shall be paid at no cost to the Buyer. The Seller may refuse payment until the goods to be returned have been received by the Seller, and such goods are in good order and free from any defect or damage, and/or where the Buyer has provided proof that the goods have been returned to the Seller.
Certain goods may be returned by normal post. In such cases, the Buyer shall return or hand over the goods to the Seller without undue delay and in any case no later than fourteen days from the day on which the Buyer has notified the Seller of the termination of the contract. The deadline shall be deemed to have been met if the goods have been dispatched before the fourteen-day period has expired. The post office stamp shall be deemed as proof of date of return. The Buyer shall bear the costs of the return shipment. If the goods cannot be returned by normal post due to their condition, or where the Seller has confirmed this to the Buyer, the
Seller shall collect the goods at the Buyer’s location or at an alternative agreed location. In this case, the Buyer shall bear the direct costs of returning the goods at a minimum of € 99.00 and a maximum of € 350.00, depending on weight and distance from the Seller's warehouse to the Buyer’s location. The return costs will be charged to the Buyer's account before reimbursement of the purchase price. The Buyer is obliged to pay for any loss in value of goods only if this loss in value can be attributed to any examination of condition, properties and functioning that go beyond the normal scope, or an unnecessary extent of use, as well as damage, or due to improper use by the Buyer.
If the withdrawal period has expired, and the Buyer still wants to return any delivered goods to make use of the additional services (fault analysis, repair, etc.) from the Seller's service offer, please send us an email to info@groschopp-drives.com.